Frequently Asked Questions

Minimum order requirements are reviewed for each product and project because they depend on the design, materials, finish, and production setup. Sample, prototype, custom-piece, and volume requirements can be discussed with the team before quotation.

Yes. Starwood offers full OEM and ODM services. You can send us technical drawings, reference images, or sketches and our design team will create detailed 3D renderings for your approval before production begins.

Furniture can be customized to suit the approved brief, including dimensions, Indonesian plantation teak or mahogany, finish, upholstery, hardware, and packaging. We can also work with client-supplied materials when agreed during specification.

Fill out our contact form or email export@starwood-furniture.com with your product references, quantities, finish preferences, and delivery destination. The team will review the brief and respond with the information needed to prepare a project-specific quotation.

For furniture, we work with Indonesian plantation teak wood and mahogany. Teak is used for indoor and outdoor collections, with outdoor pieces treated and finished for exterior use. Mahogany is available for indoor furniture, doors, and windows. For wooden-house structures, we use Bangkirai wood, also known as Yellow Balau, and manufacture to the approved architectural drawings and project requirements.

Starwood lists FSC Chain of Custody, SVLK Timber Legality, and ISO 9001:2015 quality-management credentials. Their current certificate scope and the documents applicable to a specified material, product, or shipment should be reviewed with the team before an order.

Quality checks are carried out against the approved drawings, dimensions, materials, finish, hardware, and packaging requirements. Any project-specific inspection or testing requirement should be agreed in the specification and quotation before production.

Samples or prototypes can be discussed before volume production where they are appropriate to the project. Scope, cost, and timing depend on the design, materials, finish, and approval requirements and are confirmed in the quotation.

Production timing is confirmed for each quotation after the team reviews quantities, design complexity, materials, finishes, approvals, and current production planning. Buyers should rely on the agreed project schedule rather than a universal website estimate.

Shipping terms, freight responsibilities, documentation, and the handover point are agreed for the individual destination and order. Ask the team to state the applicable Incoterm and responsibilities clearly in the quotation.

Packaging is planned for the approved product, finish, assembly method, destination, and transport route. Any crate, treatment, flat-pack, assembly, or destination-specific documentation requirement should be confirmed in the order specification.

Starwood works with international buyers, but destination, freight responsibilities, shipping terms, and required export documents are confirmed for each order and quotation.

Yes. Architects, interior designers, hotel developers, and trade buyers can join our Trade Program for trade pricing, downloadable spec sheets, and a dedicated account manager. Get in touch through our contact page to get started.

Absolutely. We have supplied furniture for resort projects in the Maldives, hotel fit-outs in the Middle East, and restaurant chains across Asia. Our contract division handles end-to-end project management from design to installation support.

For large projects, we can arrange on-site installation supervision. Our project managers can travel to the destination to oversee assembly and quality assurance during installation.

Payment currency, deposit, balance, banking method, and any credit arrangement are stated in the individual quotation or sales contract. Confirm the current terms in writing with Starwood before placing an order.